This website is operated by The Madras kadai. Throughout the site, the terms “we”, “us” and “our” refer to The Madras kadai. The Madras kadai offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Orders cannot be cancelled at any circumstances once it is placed.
Complete 360 degree parcel opening video is mandatory for addressing any issues post shipment. Issue should be clearly visible in the video. Tampered or edited video will not be accepted. The issue should be notified to us by Instagram DM or hello.themadraskadai@gmail.com within 24 hours of receiving the product.
Do not accept the parcel if you feel the parcel is torn, broken from outside, opened or the contents are abstracted. In such cases, take a image or video and refuse the parcel to the delivery person. Parcels mentioned with the above condition if accepted, cannot be claimed for any damages, returns and refunds from The Madras kadai
We do not provide refund/exchange for the damaged product, instead a coupon code of similar value of the product(shipping is non refundable) which can be redeemed on your future purchase.
The Madras kadai reserves all the rights to cancel the order if the product is not available, in such cases, actions will be taken as per the refund policy.
Once the order is placed, it will take 4 to 5 business days to dispatch the order.
Orders will be delivered within 3 to 8 working days after dispatch. Delivery to location which are in low coverage or difficult to reach areas may take between 10 – 15 working days after dispatch.